Refund Policy
Last Updated: July 2026
MyBday Star sells personalized digital products. Because each bundle is created specifically for a customer based on an approved preview and the information provided during checkout, refunds are not automatic and are generally limited to verified material order issues as described below.
If you experience an issue with your order, please contact us at support@mybdaystar.com and we will review the issue and do our best to help.
1. Personalized Digital Product
MyBday Star bundles are personalized digital products created for a specific customer using the child preview approved before payment and the party details submitted by the customer.
Because the product is personalized and created specifically for your order, you understand that your purchase is not the same as buying a standard off-the-shelf digital file.
2. Preview Approval Before Purchase
Before payment, you are shown a preview of your child's personalized illustrated character. By completing payment, you confirm that you reviewed and approved that preview.
The final bundle is created based on the approved preview and the party details you provide. While the final bundle may include minor variations in layout, wording, formatting, or generated assets, the core character design will remain materially consistent with the approved preview.
3. Order Issues
If your order includes a verified material technical or delivery issue, please contact us within 30 days of purchase.
Examples may include:
- missing files;
- corrupted files;
- inaccessible downloads;
- failure to deliver purchased bundle files;
- a material issue causing the delivered bundle to be materially inconsistent with the approved preview.
4. Resolution First
If you report an issue, we will first review it and, where appropriate, attempt to resolve it by providing support, re-delivering missing files, correcting information, or regenerating affected parts of the bundle.
5. Refunds or Other Remedies
If we determine that a verified material issue affected your order and we are unable to resolve it through support, correction, re-delivery, or regeneration, we may provide an appropriate remedy, which may include a full refund, partial refund, store credit, or another reasonable solution, at our discretion where permitted by applicable law.
6. Situations Where Refunds Are Generally Not Available
Refunds are generally not provided for:
- change of mind after purchase;
- dissatisfaction with the artistic style or personalized result after preview approval, where the delivered bundle is materially consistent with the approved preview;
- minor layout, wording, formatting, or creative variations that do not materially change the approved character design or purchased bundle type;
- errors in party details, names, dates, or other information entered by the customer, where correction or update options were available or could reasonably have been requested;
- failure to download files before the stated file availability period ends;
- issues caused by customer-provided content, inaccurate information, unsupported printing choices, third-party printing errors, or misuse of the files after delivery.
7. Contact
For order issues or refund requests, contact us at: